Privacy policy

This Privacy Policy explains the way in which VisioForge collects, uses, maintains, and discloses personal information collected from our users, in compliance with the General Data Protection Regulation (GDPR). VisioForge is committed to respecting your privacy rights and protecting your personal data.

Definitions

Personal data: Any information that can be used to identify an individual, such as name, address, email, IP address, and other similar data.

Processing: Any operation performed on personal data, including collecting, using, storing, or deleting.

Data Controller

VisioForge is the data controller and is responsible for your personal data. We determine the purposes and means of processing personal data in line with this policy.

What Personal Data We Collect and Why

We collect information when users interact with our services, for example, when you use our software, make a purchase, or engage with our customer support. This information may include:

Contact Information: Name, email address, and other contact details provided when purchasing our services or contacting our support.
Transaction Information: We use Stripe as a payment processor and during transactions, it collects certain transaction details. Please note that Stripe operates as a separate controller and has its own privacy policy, which we recommend you review.
Telemetry Data: With your consent, our software collects telemetry data to help improve our services. This data is anonymized and cannot be used to identify individual users.

How We Use Your Personal Data

We use your personal data for various purposes:

To provide and maintain our services.
To notify you about changes to our services.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our service.
To monitor the usage of our service.
To detect, prevent and address technical issues.

How We Share and Disclose Your Personal Data

We do not sell or rent personal data to third parties. We only share personal data with third parties in accordance with this privacy policy. We may disclose your personal data to:

Stripe, as part of facilitating and processing transactions.
Legal authorities when it's necessary to comply with legal obligations or to protect the rights and safety of others.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Rights under GDPR

As a user, you have specific rights under the GDPR, including:

The right to access, update or to delete the personal data we have on you.
The right of rectification, to correct your personal data if it's inaccurate or incomplete.
The right to object to our processing of your personal data.
The right of restriction, to request that we limit the processing of your personal data.
The right to data portability, to receive a copy of the data we have on you in a structured, machine-readable format.
The right to withdraw your consent at any time where VisioForge relied on your consent to process your personal data.

Please note that we may ask you to verify your identity before responding to such requests.

Changes to This Privacy Policy

VisioForge reserves the right to make changes to this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.